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    • N

      Font management...
      General Discussion • • Nicolas Flam

      1
      0
      Votes
      1
      Posts
      7
      Views

      No one has replied

    • N

      How to upload an .otf font ?
      General Discussion • • Nicolas Flam

      1
      0
      Votes
      1
      Posts
      3
      Views

      No one has replied

    • Jessica Bendahan

      SOLVED Domain .ca
      Domains & Emails • • Jessica Bendahan

      4
      0
      Votes
      4
      Posts
      17
      Views

      Joseph Benguira

      @jessica-bendahan Yes that's correct, customer can keep the domain with godaddy and connect it on appdrag to your website.

    • Katya Nakache

      SOLVED CANCEL RENEWAL SUBSCRIPTION DOMAIN
      Domains & Emails • • Katya Nakache

      4
      0
      Votes
      4
      Posts
      31
      Views

      Joseph Benguira

      @katya-nakache yes confirmed, it won't be renewed, and will be gone from the list 30 days after date of exipiration of the domain

    • BEPIB Bordeaux

      SOLVED Subscription issue
      General Discussion • payment subscription help support invoices • • BEPIB Bordeaux

      2
      0
      Votes
      2
      Posts
      27
      Views

      Joseph Benguira

      Hey @bepib-bordeaux
      Basic is for the frontend part of your website (PageBuilder + hosting) for 1 year
      BESTARTER is CloudBackend Starter plan for 1 year, it's used for Database / API / Transactional emails.

    • Daniel Mulroy

      SOLVED Login cookie/session duration
      General Discussion • • Daniel Mulroy

      2
      0
      Votes
      2
      Posts
      25
      Views

      Joseph Benguira

      @daniel-mulroy yes using it on multiple computer is probably the source of your issue.
      When using it on multiple computers it's refreshing the token and can cause this issue

    • Jessica Bendahan

      SOLVED partners-plus-referr-35c820 Partners Plus Referral Program - SC
      Domains & Emails • • Jessica Bendahan

      2
      0
      Votes
      2
      Posts
      29
      Views

      Joseph Benguira

      @jessica-bendahan please go to appdrag > Domains > settings of your domain (cogs icon) > DNS Editor
      There click on reset dns entries button, after 30 min your site should be served as expected

    • Jessica Bendahan

      SOLVED Translation responsiveness
      General Discussion • • Jessica Bendahan

      5
      0
      Votes
      5
      Posts
      40
      Views

      Jessica Bendahan

      @joseph-benguira Ok, thank you so much :)!

    • Mesopotamia Film

      SOLVED FortiGuard Intrusion Prevention - Access Blocked
      Cloud Backend (Cloud DB, API Builder) • • Mesopotamia Film

      2
      0
      Votes
      2
      Posts
      34
      Views

      Joseph Benguira

      Hey @mesopotamia-film
      Fortiguard is an enterprise firewall that will block access to some websites based on enterprise policies.

      You have to contact the IT of your network to request whitelisting of your domain
      It seems there is a link to click on your screenshot to request evaluation and whitelisting 😉

    • P

      SOLVED Canonical http link indexing issue
      General Discussion • • Pouyan Farasati

      2
      0
      Votes
      2
      Posts
      21
      Views

      Joseph Benguira

      Hello, @pouyan-farasati solution is simply to activate SSL on your website, then canonical url will start with HTTPS

      https://support.appdrag.com/doc/Activate-SSL

    • Mesopotamia Film

      SOLVED Domain error
      Domains & Emails • • Mesopotamia Film

      5
      0
      Votes
      5
      Posts
      44
      Views

      Joseph Benguira

      @mesopotamia-film I can see your DNS settings was wrong, not sure how it arrived in that state, anyways I have reset your DNS entries. It should be propagated in the next hours, once the website is reachable please reactivate SSL

    • V

      SOLVED Please help me for the blog comments
      How-to, Tutorials • • Vanessa Lamouret

      3
      0
      Votes
      3
      Posts
      31
      Views

      V

      @joseph-benguira Thank you, I'll try it 😊

    • S

      SOLVED Outgoing emails are being blocked
      Domains & Emails • • Stephen Alsobrook

      2
      0
      Votes
      2
      Posts
      32
      Views

      Joseph Benguira

      @stephen-alsobrook said in Outgoing emails are being blocked:

      starlingedge.com

      Hey @Stephen-Alsobrook, we discovered yesterday that our partner registrar (Namesilo) added automatically a "_dmarc" record on all domain names. It's started from a good will but had unconsidered consequences like preventing emails to be sent from other systems.

      Solution is simply to remove the added _dmarc TXT record on your domain DNS

      FYI I did it for you, it should be active in the next hour

    • M

      SOLVED domain not working
      Domains & Emails • • Mark Stapleton 2

      4
      0
      Votes
      4
      Posts
      65
      Views

      Joseph Benguira

      @mark-stapleton-2 please try to disable SSL, wait 1H and reenable it 😉

    • N

      SOLVED How to change the size of an embedded video
      General Discussion • • Nicolas Flam

      2
      0
      Votes
      2
      Posts
      35
      Views

      Joseph Benguira

      @nicolas-flam when you edit the video in the appdrag pagebuilder brushn You can use padding bottom to set any custom ratio

    • P

      SOLVED Support
      General Discussion • • Peter Taffe

      2
      0
      Votes
      2
      Posts
      62
      Views

      Joseph Benguira

      @peter-taffe yes you can use our support email: support@appdrag.com

    • Chely Nakache New

      SOLVED Mistake cancel subscription
      Domains & Emails • • Chely Nakache New

      2
      0
      Votes
      2
      Posts
      47
      Views

      Joseph Benguira

      @chely-nakache-new Hello, you can subscribe again from the dashboard and it will resume the subscription

    • P

      SOLVED How to change project name and site name?
      Domains & Emails • • Peter Taffe

      2
      0
      Votes
      2
      Posts
      45
      Views

      Joseph Benguira

      @peter-taffe A project name cannot be renamed, indeed a good option is to Clone/duplicate

      Please try to logout and relogin and try again

    • Chely Nakache New

      SOLVED Problem with translate
      Cloud CMS (Pagebuilder, Blog, Shop, Newsletters, Code Editor) • • Chely Nakache New

      4
      0
      Votes
      4
      Posts
      94
      Views

      Joseph Benguira

      @chely-nakache-new your page is containing only images ... the translation module cannot translate images ... only text

    • N

      SOLVED Sorry but... Something is wrong.
      General Discussion • • Nicolas Flam

      2
      0
      Votes
      2
      Posts
      50
      Views

      Joseph Benguira

      @nicolas-flam url you have used is incorrect and contains the character ":" which is forbidden

    • P

      SOLVED Remove Site
      General Discussion • • Peter Taffe

      2
      0
      Votes
      2
      Posts
      52
      Views

      Joseph Benguira

      Hey @peter-taffe, enter the site in the Appdrag dashboard, then click on the MORE button in top right, then click on delete

    • Chely Nakache New

      SOLVED problem DNS
      Domains & Emails • • Chely Nakache New

      2
      0
      Votes
      2
      Posts
      46
      Views

      Joseph Benguira

      @chely-nakache-new DNS configuration was wrong, I have reset that for you from the domain dns editor

    • Chely Nakache New

      SOLVED problem with my website
      Domains & Emails • • Chely Nakache New

      2
      0
      Votes
      2
      Posts
      51
      Views

      Joseph Benguira

      hello, DNS settings was wrong, I have reset your DNS and site should work again in 1-2h

    • Chely Nakache New

      SOLVED I BOUGHT NAME DOMAIN BY ERROR
      Domains & Emails • • Chely Nakache New

      2
      0
      Votes
      2
      Posts
      55
      Views

      Joseph Benguira

      @chely-nakache-new Yes I have cancelled it and refunded it

    • Chely Nakache New

      SOLVED problem on my website
      Features requests • • Chely Nakache New

      2
      0
      Votes
      2
      Posts
      70
      Views

      Joseph Benguira

      @chely-nakache-new it's probably a "border" on the element, or column or row or section above your logo

      So I recommend you to double check at every level if you don't have border configured
      https://support.appdrag.com/doc/Page-Structure-Overview

    • M

      SOLVED Embed Outlook Calendar
      General Discussion • • Mike Fedyk

      2
      0
      Votes
      2
      Posts
      77
      Views

      Joseph Benguira

      Hey Mike

      It's not possible to embed the calendar but it's possible to point to it in a button for example

      More details here in Microsoft documentation
      https://answers.microsoft.com/en-us/outlook_com/forum/all/embed-outlook-calendar-to-website/398966c2-df27-4090-8f79-d5a4f85be1a2

    • N

      SOLVED Blog Installation
      General Discussion • • Nicolas Flam

      2
      0
      Votes
      2
      Posts
      67
      Views

      Joseph Benguira

      @nicolas-flam Please check our documentation here:
      https://support.appdrag.com/cat/Blog

    • N

      SOLVED Managing the display of different page elements on the web and on mobile devices
      General Discussion • • Nicolas Flam

      3
      0
      Votes
      3
      Posts
      118
      Views

      N

      @joseph-benguira Thank You !

    • Pierre SULPICE

      SOLVED Texts cut on smartphone
      Cloud CMS (Pagebuilder, Blog, Shop, Newsletters, Code Editor) • • Pierre SULPICE

      4
      0
      Votes
      4
      Posts
      99
      Views

      Nazem SAMAD

      https://transfonter.org/

    • R

      SOLVED All mails in SPAM
      Domains & Emails • • Raphael Alexander TAIEB

      2
      0
      Votes
      2
      Posts
      80
      Views

      Joseph Benguira

      @raphael-alexander-taieb you might want to add a rule in Gmail to never categorize them as spam. This will fix your issue

    • M

      SOLVED DOMAIN NAME
      Domains & Emails • • Maelle Benichou

      2
      0
      Votes
      2
      Posts
      72
      Views

      Joseph Benguira

      Hey @maelle-benichou
      please try this to fix the issue:

      Disable SSL wait for 1H until operation is completed Reactivate SSL
    • Mesopotamia Film

      SOLVED Change menu size for mobile/tablet?
      How-to, Tutorials • • Mesopotamia Film

      2
      0
      Votes
      2
      Posts
      102
      Views

      Joseph Benguira

      Hey @mesopotamia-film
      when you double click on the menu in the pagebuilder and select Mobile design then you have few options

      8378f266-eb42-47aa-956f-fea12d5fdf03-image.png

      The "Top" option will put all elements one above the other

    • Mesopotamia Film

      SOLVED connection not secure?
      Domains & Emails • • Mesopotamia Film

      3
      0
      Votes
      3
      Posts
      115
      Views

      Mesopotamia Film

      @joseph-benguira

      Thank you Joseph, it works well now.

    • Jessica Bendahan

      SOLVED Site won't publish - domain name Silo
      Domains & Emails • • Jessica Bendahan

      2
      0
      Votes
      2
      Posts
      94
      Views

      Joseph Benguira

      @jessica-bendahan said in Site won't publish - domain name Silo:

      david-nataf-multi--a09394

      Hey Jessica, I have reset the dns entries for you, it should be propagated in 1H
      after that you can reenable SSL from the dashboard

    • Jessica Bendahan

      SOLVED Screenshot doesn't work project david-nataf-multi--a09394
      Cloud CMS (Pagebuilder, Blog, Shop, Newsletters, Code Editor) • • Jessica Bendahan

      3
      0
      Votes
      3
      Posts
      119
      Views

      Jessica Bendahan

      @joseph-benguira Thank you so much!

    • B

      SOLVED Why I can't have a different page for each category in my shop?
      General Discussion • • bob simpson 0

      2
      0
      Votes
      2
      Posts
      76
      Views

      Joseph Benguira

      @bob-simpson-0 In fact you can select the category to display with the shop widget, documentation is here:
      https://support.appdrag.com/doc/Customize-products-list

    • Katya Nakache

      SOLVED Pawword and Email changed
      General Discussion • • Katya Nakache

      2
      0
      Votes
      2
      Posts
      67
      Views

      Joseph Benguira

      @katya-nakache please contact us by email on support@appdrag.com with details about old email address and new one, we will be able to update the old owner email or transfer the app ownership to you

    • Jessica Bendahan

      SOLVED Website not responsive on Laptop
      General Discussion • • Jessica Bendahan

      3
      0
      Votes
      3
      Posts
      85
      Views

      Jessica Bendahan

      @joseph-benguira Thank you 🙂

    • Franck-Olivier CHABBAT

      SOLVED SSL
      Domains & Emails • • Franck-Olivier CHABBAT

      2
      0
      Votes
      2
      Posts
      55
      Views

      Joseph Benguira

      Hello, can you please disable then reenable SSL on your domain?

    • P

      SOLVED New domain
      Domains & Emails • • pierre Sohoue

      3
      0
      Votes
      3
      Posts
      63
      Views

      P

      @joseph-benguira
      thanks