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    Stripe Button not appear

    Cloud Backend (Cloud DB, API Builder)
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    • Joseph Benguira
      Joseph Benguira last edited by

      Hey Katya,

      try to reload your page, and drop again a new stripe button

      1 Reply Last reply Reply Quote 0
      • Katya Nakache
        Katya Nakache last edited by

        The same... so weird ...

        1 Reply Last reply Reply Quote 0
        • Joseph Benguira
          Joseph Benguira last edited by

          Can you copy here you project APPID? (can be found in the URL when you are in the pagebuilder)

          1 Reply Last reply Reply Quote 0
          • Katya Nakache
            Katya Nakache last edited by

            http://carte-winner-85add4.appdrag.site/preview/shop/1-Carte-WINNER.html?from-preview=1&from=appdrag-shop-detail-article-config&timestamp=1594896781585

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            • Joseph Benguira
              Joseph Benguira last edited by

              I've just tried and it seems to work correctly, please check this GIF

              alt text

              1 Reply Last reply Reply Quote 0
              • Katya Nakache
                Katya Nakache last edited by

                I did exactly the same !!! many times !!!
                It's a mystery !

                1 Reply Last reply Reply Quote 0
                • Joseph Benguira
                  Joseph Benguira last edited by Joseph Benguira

                  Are you using Google Chrome or another browser?
                  Also can you try in Incognito mode? (maybe the issue is with one of your plugin/browser extension, in incognito mode all extensions are disabled)

                  1 Reply Last reply Reply Quote 0
                  • Katya Nakache
                    Katya Nakache last edited by

                    Yes Google Chrome, I retry with the incognito mode

                    1 Reply Last reply Reply Quote 0
                    • Katya Nakache
                      Katya Nakache last edited by

                      a4e0faba-bbfb-48dd-adc7-62ea75ea7434-image.png
                      THE SAME...

                      T Joseph Benguira 2 Replies Last reply Reply Quote 0
                      • T
                        Thomas D @Katya Nakache last edited by

                        @Joseph-Benguira Permissions issue?

                        Joseph Benguira 1 Reply Last reply Reply Quote 0
                        • Joseph Benguira
                          Joseph Benguira @Katya Nakache last edited by

                          @Katya-Nakache In my GIF I was testing on your pink button
                          I can see here you are trying with a new yellow button ...

                          Can you try to double click on the pink button like in my GIF?

                          1 Reply Last reply Reply Quote 1
                          • Joseph Benguira
                            Joseph Benguira @Thomas D last edited by

                            @ThomasD I don't think so, it's a regular pagebuilder component, nothing special about that one

                            1 Reply Last reply Reply Quote 1
                            • Katya Nakache
                              Katya Nakache last edited by

                              1341f330-93fa-46f7-bc7d-03920165adac-image.png
                              I got it !!!!!

                              1 Reply Last reply Reply Quote 2
                              • Joseph Benguira
                                Joseph Benguira last edited by

                                Great 🙂

                                1 Reply Last reply Reply Quote 0
                                • T
                                  Thomas D last edited by

                                  Is this because there can be only 1 plugin on 1 page?

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                                  • Katya Nakache
                                    Katya Nakache last edited by

                                    Maybe, to be honest, I tried with many different ways !
                                    But Thank you !!!!!

                                    1 Reply Last reply Reply Quote 0
                                    • Maciej Bienkowski
                                      Maciej Bienkowski last edited by

                                      I had same issue in the past, but now I know how it works.

                                      Step 1. When I select button, the STRIPE not appears in the menu

                                      e4824565-cc5c-43b6-82dc-dfc91ba86508-image.png

                                      Step 2. Then I need to select the button and go back to element

                                      da6de08c-8b33-4f43-8033-e063a15855c2-image.png

                                      Step 3. STRIPE now is visible and ready to edit

                                      8b8d192b-9e47-48df-9108-fcb78dddadfd-image.png

                                      I know your problem is solved now, but maybe someone finds this useful.

                                      Thanks

                                      1 Reply Last reply Reply Quote 3
                                      • Katya Nakache
                                        Katya Nakache last edited by

                                        Thank you ! yes I had to redo it and after that it worked alone 🙂

                                        1 Reply Last reply Reply Quote 0
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