Posts made by Joseph Benguira

@stephanie-akoun Hi Stephanie,

1. your prepaid plan for centre-medico-dentai-0cbfe7 is finishing in november, so that's matching our sunset
2. we offer refund only for part prepaid AFTER the sunset

Kind regards
Joseph

@m-beltrami you will receive an email to approve the transfer,
even if not clicked, it will be auto approved in 8 days max

@katya-nakache from our point of view it's already gone
so you will have to wait end of the 5-7 days of delay OVH is telling you

Next time I recommend you Cloudflare, they handle migrations nearly instantly unlike ovh where it's guaranteed to wait 7 days

Hello
this is NOT the correct way to export your website

please check our documentation here instead!
https://support.appdrag.com/doc/Download-website-from-AppDrag

@jessica-bendahan Hi Jessica, you can simply cancel your subscription and put the site offline,
it will be then deleted in few months when we shutdown the platform in November

Bonjour @katya-nakache,
Vous devez transférer vos domaines avant le mois de novembre vers un autre Registrar
nous recommandons Cloudflare

@warren-gouin you have to first renew the domain to be able to do that

@katya-nakache the domain is registered with Ionos:
https://www.whois.com/whois/katyanakache.com

and site is expired since 60 days so it was deleted long time ago unfortunately

Hi @fred-van-hoek
first you have to get the EPP code
then you can start the transfer from any other registrar by providing the EPP code for the transfer

@dream-studio you can write to us on this email: support@appdrag.com

Please send us a copy of your invoice and we will refund you prorated

Hi @tony-jacob, it should take less than 5 minutes,
you should receive it on the email declared as registrant email address on the domain

@chely-nakache-new TBH this seems more an issue with the way your page is configured than a bug in the pagebuilder

FYI you can ask for a refund (prorated to your remaining subscription duration) by sending us an email to support@appdrag.com

@chely-nakache-new Hello, as you know we are shutting down soon, so our maintenance team is at minimal level.

Please ensure you published from the pagebuilder, then you can check in incognito mode to avoid cache issues

Hello
issue is you have not followed correctly our instructions:
https://support.appdrag.com/doc/Connecting-a-Domain

instead of pointing your domain to custom-domain.appdrag.com as explained in our doc above, you are pointing to another wrong address, you can see it here:

https://dnschecker.org/#CNAME/www.bmyarone.com

@chely-nakache-new it seems you didn't followed our guides here to connect to an external domain:

https://support.appdrag.com/doc/Connecting-a-Domain

@chely-nakache-new please send us an email to support@appdrag.com with details and we can help

@chely-nakache-new said in domains:

bm-erel-ouvert-bon-72d564

hello, to do that go to your project overview:
https://prod.appdrag.com/dashboard.html#bm-erel-ouvert-bon-72d564

there click on "main domain & ssl", then deactivate the SSL

after 1h you will be able to change the main domain

@chely-nakache-new No, but you can purchase a domain anywhere else and connect it to your site on appdrag

@thierry-autret-0 je vous recommande de migrer votre domaine vers un autre fournisseur.
En attendant vous pouvez configurer votre domaine pour utiliser un service email externe (ex: Google, Outlook, ...)

https://support.appdrag.com/doc/Email-Service

@dream-studio yes this is normal, because you started the process with the EPP code