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    • M

      SOLVED Cloudflare
      General Discussion • • Mark Stapleton 0

      5
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      5
      Posts
      554
      Views

      M

      @joseph-benguira Thought this might help. Screenshot 2024-02-27 10.24.20.png

    • N

      SOLVED Emails
      General Discussion • • Nicolas Flam

      2
      0
      Votes
      2
      Posts
      501
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      Joseph Benguira

      Hey @nicolas-flam, we have Email redirections and it's free: https://support.appdrag.com/doc/Email-Redirections

    • N

      SOLVED Msg Error
      General Discussion • • Nicolas Flam

      2
      0
      Votes
      2
      Posts
      516
      Views

      Joseph Benguira

      Hey @nicolas-flam, your url seems not correct, it's probably containing a forbidden character

    • N

      SOLVED Lost in Translation
      General Discussion • • Nicolas Flam

      2
      0
      Votes
      2
      Posts
      512
      Views

      Joseph Benguira

      Hey @nicolas-flam
      it's only based on the browser language, IP is not used in the decision

    • Franck-Olivier CHABBAT

      SOLVED activate ssl godaddy
      Domains & Emails • • Franck-Olivier CHABBAT

      3
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      Votes
      3
      Posts
      3687
      Views

      Franck-Olivier CHABBAT

      Thank you.

    • S

      SOLVED Widgets configuration
      How-to, Tutorials • • Stephen Alsobrook

      2
      0
      Votes
      2
      Posts
      760
      Views

      Joseph Benguira

      Hey @stephen-alsobrook
      is the chatbox a third party tool you have added as a script on the page?

    • N

      SOLVED Updating CC
      General Discussion • • Nicolas Flam

      2
      0
      Votes
      2
      Posts
      631
      Views

      Joseph Benguira

      @nicolas-flam you are probably trying to use a virtual CC (revolut or other kind of temporary CC)
      instead use a real CC (physical card)

    • M

      SOLVED NameServer update cannot be made.
      Domains & Emails • • Mark Stapleton 2

      4
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      Votes
      4
      Posts
      526
      Views

      Joseph Benguira

      @mark-stapleton-2 based on those instructions you first need to create DNS A records on your domain, once it's done you can then change the nameservers

    • FRANCK PANCRATE

      SOLVED site for seasonal rental
      General Discussion • • FRANCK PANCRATE

      4
      0
      Votes
      4
      Posts
      620
      Views

      Joseph Benguira

      @franck-pancrate you can click on + button > Elements > Medias > Iframe and drop it on your page

      Then you need a third party provider to support the rental iframe, you can check here:
      https://www.google.com/search?q=appartment+rental+module+iframe

    • R

      SOLVED How to downgrade my offer
      General Discussion • • Raphael Alexander TAIEB

      3
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      Votes
      3
      Posts
      603
      Views

      R

      @joseph-benguira Thanks Joseph!

    • FRANCK PANCRATE

      New templates for web sites?
      Features requests • • FRANCK PANCRATE

      1
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      Votes
      1
      Posts
      730
      Views

      No one has replied

    • T

      SOLVED Site maps with Blog titles
      Cloud CMS (Pagebuilder, Blog, Shop, Newsletters, Code Editor) • • Tony Jacob

      2
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      Votes
      2
      Posts
      435
      Views

      Joseph Benguira

      Hey @tony-jacob, yes this is available by default on your domain url like this:
      httsp://www.YOURDOMAIN.com/blog.xml
      this sitemap for blog articles is also referenced in the robots.txt to be picked up by search engines

    • N

      SOLVED Images Format
      General Discussion • • Nicolas Flam

      3
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      Votes
      3
      Posts
      614
      Views

      N

      @joseph-benguira In any case, they're increasingly available on the web.

    • N

      SOLVED Website redesign: your opinion
      General Discussion • • Nicolas Flam

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      Votes
      2
      Posts
      478
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      Joseph Benguira

      @nicolas-flam I would say it depends on how big are the changes
      I would say probably a new project, and later move your domain to the new project when you are ready

      If it's small changes I would stay in the same project

    • N

      SOLVED Font management...
      General Discussion • • Nicolas Flam

      3
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      Votes
      3
      Posts
      558
      Views

      N

      @joseph-benguira Got it

    • MJ LAMOURET

      SOLVED Pre-home functionality before entering the site
      Cloud CMS (Pagebuilder, Blog, Shop, Newsletters, Code Editor) • • MJ LAMOURET

      3
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      Votes
      3
      Posts
      501
      Views

      MJ LAMOURET

      @joseph-benguira Great, I will try 🙏 !

    • N

      SOLVED How to upload an .otf font ?
      General Discussion • • Nicolas Flam

      2
      0
      Votes
      2
      Posts
      507
      Views

      Joseph Benguira

      @nicolas-flam simply convert your OTF to TTF with a tool like:
      https://cloudconvert.com/font-converter
      https://fontconverter.com/

    • Jessica Bendahan

      SOLVED Domain .ca
      Domains & Emails • • Jessica Bendahan

      4
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      Votes
      4
      Posts
      569
      Views

      Joseph Benguira

      @jessica-bendahan Yes that's correct, customer can keep the domain with godaddy and connect it on appdrag to your website.

    • Katya Nakache

      SOLVED CANCEL RENEWAL SUBSCRIPTION DOMAIN
      Domains & Emails • • Katya Nakache

      4
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      Votes
      4
      Posts
      614
      Views

      Joseph Benguira

      @katya-nakache yes confirmed, it won't be renewed, and will be gone from the list 30 days after date of exipiration of the domain

    • BEPIB Bordeaux

      SOLVED Subscription issue
      General Discussion • payment subscription help support invoices • • BEPIB Bordeaux

      2
      0
      Votes
      2
      Posts
      401
      Views

      Joseph Benguira

      Hey @bepib-bordeaux
      Basic is for the frontend part of your website (PageBuilder + hosting) for 1 year
      BESTARTER is CloudBackend Starter plan for 1 year, it's used for Database / API / Transactional emails.

    • Daniel Mulroy

      SOLVED Login cookie/session duration
      General Discussion • • Daniel Mulroy

      2
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      Votes
      2
      Posts
      387
      Views

      Joseph Benguira

      @daniel-mulroy yes using it on multiple computer is probably the source of your issue.
      When using it on multiple computers it's refreshing the token and can cause this issue

    • Jessica Bendahan

      SOLVED partners-plus-referr-35c820 Partners Plus Referral Program - SC
      Domains & Emails • • Jessica Bendahan

      2
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      Votes
      2
      Posts
      226
      Views

      Joseph Benguira

      @jessica-bendahan please go to appdrag > Domains > settings of your domain (cogs icon) > DNS Editor
      There click on reset dns entries button, after 30 min your site should be served as expected

    • Jessica Bendahan

      SOLVED Translation responsiveness
      General Discussion • • Jessica Bendahan

      5
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      Votes
      5
      Posts
      347
      Views

      Jessica Bendahan

      @joseph-benguira Ok, thank you so much :)!

    • Mesopotamia Film

      SOLVED FortiGuard Intrusion Prevention - Access Blocked
      Cloud Backend (Cloud DB, API Builder) • • Mesopotamia Film

      2
      0
      Votes
      2
      Posts
      2121
      Views

      Joseph Benguira

      Hey @mesopotamia-film
      Fortiguard is an enterprise firewall that will block access to some websites based on enterprise policies.

      You have to contact the IT of your network to request whitelisting of your domain
      It seems there is a link to click on your screenshot to request evaluation and whitelisting 😉

    • P

      SOLVED Canonical http link indexing issue
      General Discussion • • Pouyan Farasati

      2
      0
      Votes
      2
      Posts
      177
      Views

      Joseph Benguira

      Hello, @pouyan-farasati solution is simply to activate SSL on your website, then canonical url will start with HTTPS

      https://support.appdrag.com/doc/Activate-SSL

    • Mesopotamia Film

      SOLVED Domain error
      Domains & Emails • • Mesopotamia Film

      5
      0
      Votes
      5
      Posts
      474
      Views

      Joseph Benguira

      @mesopotamia-film I can see your DNS settings was wrong, not sure how it arrived in that state, anyways I have reset your DNS entries. It should be propagated in the next hours, once the website is reachable please reactivate SSL

    • V

      SOLVED Please help me for the blog comments
      How-to, Tutorials • • Vanessa Lamouret

      3
      0
      Votes
      3
      Posts
      243
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      V

      @joseph-benguira Thank you, I'll try it 😊

    • S

      SOLVED Outgoing emails are being blocked
      Domains & Emails • • Stephen Alsobrook

      2
      0
      Votes
      2
      Posts
      221
      Views

      Joseph Benguira

      @stephen-alsobrook said in Outgoing emails are being blocked:

      starlingedge.com

      Hey @Stephen-Alsobrook, we discovered yesterday that our partner registrar (Namesilo) added automatically a "_dmarc" record on all domain names. It's started from a good will but had unconsidered consequences like preventing emails to be sent from other systems.

      Solution is simply to remove the added _dmarc TXT record on your domain DNS

      FYI I did it for you, it should be active in the next hour

    • M

      SOLVED domain not working
      Domains & Emails • • Mark Stapleton 2

      4
      0
      Votes
      4
      Posts
      340
      Views

      Joseph Benguira

      @mark-stapleton-2 please try to disable SSL, wait 1H and reenable it 😉

    • N

      SOLVED How to change the size of an embedded video
      General Discussion • • Nicolas Flam

      2
      0
      Votes
      2
      Posts
      204
      Views

      Joseph Benguira

      @nicolas-flam when you edit the video in the appdrag pagebuilder brushn You can use padding bottom to set any custom ratio

    • P

      SOLVED Support
      General Discussion • • Peter Taffe

      2
      0
      Votes
      2
      Posts
      190
      Views

      Joseph Benguira

      @peter-taffe yes you can use our support email: support@appdrag.com

    • Chely Nakache New

      SOLVED Mistake cancel subscription
      Domains & Emails • • Chely Nakache New

      2
      0
      Votes
      2
      Posts
      221
      Views

      Joseph Benguira

      @chely-nakache-new Hello, you can subscribe again from the dashboard and it will resume the subscription

    • P

      SOLVED How to change project name and site name?
      Domains & Emails • • Peter Taffe

      2
      0
      Votes
      2
      Posts
      192
      Views

      Joseph Benguira

      @peter-taffe A project name cannot be renamed, indeed a good option is to Clone/duplicate

      Please try to logout and relogin and try again

    • Chely Nakache New

      SOLVED Problem with translate
      Cloud CMS (Pagebuilder, Blog, Shop, Newsletters, Code Editor) • • Chely Nakache New

      4
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      Votes
      4
      Posts
      396
      Views

      Joseph Benguira

      @chely-nakache-new your page is containing only images ... the translation module cannot translate images ... only text

    • N

      SOLVED Sorry but... Something is wrong.
      General Discussion • • Nicolas Flam

      2
      0
      Votes
      2
      Posts
      196
      Views

      Joseph Benguira

      @nicolas-flam url you have used is incorrect and contains the character ":" which is forbidden

    • P

      SOLVED Remove Site
      General Discussion • • Peter Taffe

      2
      0
      Votes
      2
      Posts
      170
      Views

      Joseph Benguira

      Hey @peter-taffe, enter the site in the Appdrag dashboard, then click on the MORE button in top right, then click on delete

    • Chely Nakache New

      SOLVED problem DNS
      Domains & Emails • • Chely Nakache New

      2
      0
      Votes
      2
      Posts
      214
      Views

      Joseph Benguira

      @chely-nakache-new DNS configuration was wrong, I have reset that for you from the domain dns editor

    • Chely Nakache New

      SOLVED problem with my website
      Domains & Emails • • Chely Nakache New

      2
      0
      Votes
      2
      Posts
      215
      Views

      Joseph Benguira

      hello, DNS settings was wrong, I have reset your DNS and site should work again in 1-2h

    • Chely Nakache New

      SOLVED I BOUGHT NAME DOMAIN BY ERROR
      Domains & Emails • • Chely Nakache New

      2
      0
      Votes
      2
      Posts
      228
      Views

      Joseph Benguira

      @chely-nakache-new Yes I have cancelled it and refunded it

    • Chely Nakache New

      SOLVED problem on my website
      Features requests • • Chely Nakache New

      2
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      Votes
      2
      Posts
      254
      Views

      Joseph Benguira

      @chely-nakache-new it's probably a "border" on the element, or column or row or section above your logo

      So I recommend you to double check at every level if you don't have border configured
      https://support.appdrag.com/doc/Page-Structure-Overview