Hey Avner, open your project settings in APPDRAG Dashboard,
from there you can click on the button "BUY EXTRA BANDWIDTH"

Hey Maëlle
You have probably created that project with another account ... Which is the owner.
If you tell us the project appid I can check the owner account

Hello @academy-for-certification-training-ltd

you can check renewal prices here:
https://appdrag.com/Domains.html

@joseph-benguira Great thank you ! I've reset all my DNS and use your links which helped me to setup everything well !

@joshua-rottschafer can you ensure that the domain is not locked? That would prevent the domain to be transferable.

You can also check that with WHOIS:
https://tools.appdrag.com/who-is.html

you can check if your domain have this:
Domain Status: clientTransferProhibited

If yes, go to your registrar and unlock the domain

@joseph-benguira I have check and I dind't receive anything at beezcom-agency@gmail.com... 😵 I thought I had cancelled but it was about my personal email....

How can I do to rebuy it because now I can't !!!
Please tell me it's important ! my client is waiting for my answer 🙂

366cef85-192e-453e-861b-e095949f40a6-image.png

It's written UNVAILABLE ...

@katya-nakache after your domain was expired it was purchased by another user ... So you cannot purchase it back ...

@joshua-rottschafer if the domain is expired since a long time it can be purchased by anyone
Please provide your domain name so I can check

@joshua-rottschafer said in I AM UNABLE TO TRANSFER MY DOMAIN:

blysstore.com

OK so after investigation, the issue is your domain is with Namesilo, and we are ourselves a namesilo reseller (for some extensions including .com)

This issue can be reproduced if you try to transfer the domain from namesilo website here:
https://www.namesilo.com/domain/transfer-domains

35db5bc9-5298-4836-baca-6772044152ae-image.png

"A user within our system already has this domain. Please remember that this process is only for transferring domains from a different registrar. To transfer this domain from one NameSilo account to your account, please read our Support section under Domain Pushes."

So indeed if your domain is already with namesilo you won't be able to transfer it to us, at least not with the regular way.

There is 2 options:

@tony-jacob it seems wrong

in the first field you should type just "agle" and not "agle.theonefarms.com"

same thing for the other fields

@joseph-benguira my bad. I have received your email. Problem solved.

@olivier-magnin you already have SSL activated on your app, first disable ssl then you will be able to add another domain on your project

@jbenguira OK 👍

@olivier-magnin i recommend you to reach GoDaddy support so they can help you to redirect your root domain to your full url with www

@katya-nakache you can connect the external domain.
But for the hosting fees already paid to a third party there isn't much you can do because it's probably a WordPress hosting.

@jbenguira ssl.JPG

hello , i just did it on ovh let s wait and see if it worked

@estrella-chocron you can write directly to support@appdrag.com for billing issues

@mark-stapleton-1 you need to remove previous dns entries

@jbenguira 👍

@erin-pak
I can see we where not able to auto renew the certificate for your domain because the required CNAME for Certificate validation where deleted from your domain (you manage your dns outside of appdrag)

At this point the only solution is to disable SSL on your site, wait for it to be disabled (1H), then re-enable it and follow instructions to add the new CNAME entries to validate the certificate

@jbenguira much appreciated! Thanks for the support and seems to have done the trick.

Great thank you @jbenguira for your reply. 👍

Hey @sergio-tjong
the Appdrag email forward are working and you should still receive your emails
but indeed, Google decided to deprecate sending mail from Less secure SMTP account (this is what you have if you followed our tutorial

Solution: you have to edit in GMAIL your alias and set a new SMTP configuration to be able to send emails from that alias

Since Google is not providing anymore the free SMTP service, you will need to use a third party SMTP service.

I can recommend MXRoute (https://mxroute.com/)
Nice because they provide unlimited domains & mailbox for a flat annual fee ($45/year)

or Zoho (https://www.zoho.com/mail/zohomail-pricing.html)
$1/month per mailbox

@joseph-benguira said in Beezcom still doen't appear:

Cloudflare

OK
Sorry but the topics was written SOLVED so I didn't know if I could still work on it

I'm going to check Cloudfare

Thanks

@joseph-benguira HUGE THANKSSSSSSSSSSSSSSSSSSSSSS

@joseph-benguira Got it, thanks. All seems to be working. Would have saved a support ticket if the docs were slightly better and the SSL status showed a CNAME key that was close to what is needed.

@mark-stapleton-1 could you provide a screenshot and the project appid?

Great ! Thanks @Joseph-Benguira, it's done ! Have a nice day

@joseph-benguira said in Identifying a cost from a bill:

maformationcpf-1c0b87

So, cannot check by myself right ?

@mark-stapleton-1 could you provide some details about what you are trying to do?
Use a domain purchased with us or an external domain?

@mohamed-labib-al-azzeh please send an email to support@appdrag.com for this request.

Hello
The issue is you have probably purchased the domain with an address outside of France.

Your only choice is to answer the mail and provide required documents yo AFNIC in charge of .fr extension

@chely-nakache-new said in Domain name transfer and Bug:

moneligibilite.pro

Your domain www.moneligibilite.pro is then redirected to www.moneligibilite-cpf.fr
probably you have activated the option on your app to redirect all traffic to your main domain ...

what you should do is go to your app settings, click on Main Domain & SSL, and disable this redirect ...

@joseph-benguira nevermind you should have done something domain name attached to my project now thanks

@keith-severtson it's working as expected when you type the domain name in the address bar and also with the www

without www but with SSL is not a common use case ...

thank you