REMINDER
[Urgent] Mailing by API
-
My guess is the verification email is filtered by your external mail server.
It could be in spam folder ... Or even dropped by your email server if it's a forward address.You can also check in the newsletter module > alias list
It's showing the list of validated emails for your account and let you delete alias and retry. -
@jbenguira well that's weird because:
When I tried doing it through the page builder using the form, it worked well :
I tried to make a new form and validate it again, and it looks like it's happy because it doesn't ask me to validate anymore, but still the same issue through the API, and alias list is empty
So it looks like it's not filtered (and not on spam) since I still received this one, but.... well nothing happened despite asking me to verify the email I don't receive with through the API
I don't know at all what to do....
-
@Pierre-SULPICE said in [Urgent] Mailing by API:
m) since I still received this one, but.... well nothing happened despite asking me to verify the email I don't receive with through the API
The form email and newsletter email verification are two separate things.
I deleted the entry from your mail, please try again using CloudBackend. I suspect it was filtered or sent before your email was setup.
-
@Wassim still the same message and no email :/, tried three times in 10 minutes, the last time with sendEmailAdvanced because... why not ^^"
Anything I can do in the DNS to allow the domain name on AWS or else ?
See you soon,
Best regards, -
@Wassim I did some more tests
It's not working either with :
- testappdrag@iterateit.io on Gandi
- office@themachinery.fr on Gsuite, which I can check everything that is filtered and it's not in it
As far as I remember, I always used it with a domain name registered on AppDrag..... I guess it never worked outside of it for me ?
I even tried to use appdrag instead of my white label (who knows ^^"), but same issue
-
@Wassim @jbenguira it's getting kind of worse....
I wanted to do what I did last year :
- Buying a domain name with AppDrag (moncnl.info)
- Creating a forward (which I tested, works well)
- Using the API with that email address
Even the forwarding is actually not working.....
There is definitely something going on......I did that with contact@grevity.fr a long time ago, so it still works well, but I'm totally blocked to do that with new ones....
I'm very late on that sending, is it fixable today or should I consider moving on to another solution ?
Thanks,
Best regards, -
Some news, it just took a great amount of time for the direction to work, so I can receive mail on noreply@moncnl.info.... but still nothing when using the API...
-
Oh! Do you mean you couldn't receive mails before you started the process?
I deleted them, try again it should send the verification email again.
-
@Wassim hello
I meant that mayne just for the moncnl.info I created just to try, but still not after your reset.So for now it works neither on :
- moncnl.info or itearteit - Gandi
- iterate.io - Gandi
- themachinery.fr - Gsuite
- moncnl.fr - OVH
If I replace it with grevity.fr (still in my route) which I linked a year ago, it works without any problem, but the others just never receive the email to validate
You think it can be something about the whibte label ? When I validated grevity.fr it was without it.
See you soon,
Best regards, -
I don't think it would have any link to AppDrag or any other domain name provider.
For the WhiteLabel I don't think it would be related..
Can you confirm me you receive test emails to that address before trying to validate it on AppDrag? -
Hey Pierre, please ensure the email sender address configured in your whitelabel settings is validated or else indeed no emails will be sent
Another option is to clear the sender email address field in your whitelabel settings
