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    Posts made by Katya Nakache

    • DOMAIN NOT CONNECTED

      Hi,

      I bought the domain name : almoraevents.com but i did a mistake when I connected it to my project.

      I changed it but I don't know why, it's the older name that on the URL

      c14a9fd2-0045-4b49-95b5-e1cc08a77ea6-image.png

      9412907a-b5a3-44ba-a3cb-9788240fbe75-image.png

      21da586e-8fe4-4750-80ca-1c298fa9a7fc-image.png

      And I also don't understand why oya-forevent is still appeared because I closed it...

      Thanks for your help !:

      posted in Domains & Emails
      Katya Nakache
      Katya Nakache
    • Address

      Hi !

      I've changed many times the address here but it doesn't work. What di I have to do ?

      7c769985-a192-49f1-8943-dee20b8a1e4d-image.png

      45003427-9990-482f-9de4-ee090dc141ed-image.png

      9dc79f52-7717-4b22-bd70-b073c24e7301-image.png

      It's coming back to GRIMALDI instead of JOFFRE

      Thanks for your answer

      Katya

      posted in General Discussion
      Katya Nakache
      Katya Nakache
    • RE: CANCEL RENEWAL SUBSCRIPTION DOMAIN

      @joseph-benguira Hi !!!

      Still there... Don't need to worry ? its done ? its not going to renewal ?

      9dcf9392-f3f6-4bb8-85aa-0ff2199aded0-image.png

      posted in Domains & Emails
      Katya Nakache
      Katya Nakache
    • CANCEL RENEWAL SUBSCRIPTION DOMAIN

      Hi guys, I would like to cancel the automatic renewal for the domain name : www.mesconseilsenergie.fr but I can't do it from my computer.

      Could you cancel it for me please ???
      Thanks !!!

      Katya
      Be safe...

      c3f7cbef-61ce-402f-8672-f5728b129bde-image.png

      posted in Domains & Emails
      Katya Nakache
      Katya Nakache
    • Pawword and Email changed

      Hi, my client lost her password and she can't connect to her email adress.
      So oshe can't come back to her dashboard to repay the hosot domain

      The website is : sfarim-leolim.com
      The domain name is in my account, I can enter in the page builder but I can't pay from my account

      How can we do ?

      posted in General Discussion
      Katya Nakache
      Katya Nakache
    • How to Add these DNS records to Appdrag DNS backend

      How to Add these DNS records to Appdrag DNS backend

      2fd3e61e-d7cf-46eb-bbb9-911a24b41aa5-image.png

      It's A ? or AAA ? Or TXT ? or other ?...

      dns13.ovh.net
      ns13.ovh.net

      Thank you !
      Katya

      posted in Domains & Emails
      Katya Nakache
      Katya Nakache
    • RE: Bug with Gmail reception

      It works !!! Thank you !!!

      posted in Domains & Emails
      Katya Nakache
      Katya Nakache
    • RE: Bug with Gmail reception

      Hi @joseph-benguira , thanks for your answer... I did what you told me but it doesn't work...

      68ab2eb3-d895-41b9-bbed-3ad48a590d11-image.png

      posted in Domains & Emails
      Katya Nakache
      Katya Nakache
    • Bug with Gmail reception

      Hi,

      We got a problem for a few weeks, we can't send emails to Gmail adress; I checked with OVH and they told me that I have to set it from Appdrag; I tried to do it but it doesn't work could you help me please ?
      Do I have to write with the "" or without ?

      aa214ec3-ad0b-40a6-9eaa-fbe0a83b291d-image.png

      De Support OVH
      Je vous rassure que je vais tout mettre en œuvre pour répondre favorablement à votre demande et vous dépanner rapidement.

      La mise en SPAM par les destinataires ne relève pas du champ d'action de OVHcloud.
      En effet, nous ne laissons pas sortir de SPAM à notre niveau.
      Si votre e-mail est sorti, c'est qu'il est légitime pour nous, et devrait l'être par le destinataire.

      Cette année, de nombreux fournisseurs de messagerie tels que Gmail, Outlook, etc., ont renforcé leurs mesures de sécurité contre le spam. En conséquence, il est désormais nécessaire de configurer le champ SPF afin d'assurer une bonne délivrabilité de vos e-mails.

      Le champ SPF permet d'authentifier les e-mails que vous envoyez, afin qu'ils ne soient pas reçus en tant que spam chez votre destinataire.

      Votre nom de domaine utilise des serveurs DNS externes :
      eiffel-conseils.FR. 3600 IN NS ns2.yoursrs.com.
      eiffel-conseils.FR. 3600 IN NS ns1.yoursrs.com.

      Je vous invite à créer manuellement une authentification SPF via une entrée "TXT" depuis l'interface web de votre prestataire qui gère votre nom de domaine.

      Voici le SPF de OVHcloud : "v=spf1 include:mx.ovh.com -all"

      Un délai de propagation de 4 à 24h peut être constaté lors de la modification de votre zone DNS.

      Si vous souhaitez connaître le rôle de l'entrée SPF et en apprendre plus sur son fonctionnement, je vous invite à consulter le guide suivant : https://help.ovhcloud.com/csm/fr-dns-spf-record?id=kb_article_view&sysparm_article=KB0051712

      Vous pouvez aussi consulter ce lien externe :
      https://support.google.com/mail/answer/81126#authentication for more 550 5.7.26
      Date de réception
      12/06/2023 17:10

      posted in Domains & Emails
      Katya Nakache
      Katya Nakache
    • FREELANCE PACKAGE AND VAT

      Hi, I would like to restart my Freelance package but I would like to know if it's possible to Iremove VAT because I'm in Israel. Thanks

      posted in General Discussion
      Katya Nakache
      Katya Nakache
    • RE: BUG LINK VIDEO

      @joseph-benguira You are the best ! Tanks

      posted in Cloud CMS (Pagebuilder
      Katya Nakache
      Katya Nakache
    • BUG LINK VIDEO

      Hi Guys,

      Don't know why the video doesn't appear... it woerked a few minutes before...

      https://www.youtube.com/shorts/BXQEEK0DbYQ

      80988c90-3035-4b67-a18c-676d7bd28b63-image.png

      Thanks

      posted in Cloud CMS (Pagebuilder
      Katya Nakache
      Katya Nakache
    • RE: MANY PRICES ON ONE SHOP PAGE

      @joseph-benguira on the same page ?

      posted in Cloud CMS (Pagebuilder
      Katya Nakache
      Katya Nakache
    • MANY PRICES ON ONE SHOP PAGE

      Hi, I would like to add 2 prices on the same shop page, How can I do that ?

      The thing is that I'm organising an event and I got an adult price and a children price

      Thanks for your help !

      posted in Cloud CMS (Pagebuilder
      Katya Nakache
      Katya Nakache
    • RE: EXPIRED DOMAIN

      @joseph-benguira Oh yes... you are right !
      Can I pay it again and reboot it ?

      posted in Domains & Emails
      Katya Nakache
      Katya Nakache
    • EXPIRED DOMAIN

      Hi,

      I just saw that the domain is expired but I paid twice last year and you told me that the domain will be on line for 2 years. Coul you please reboot it !

      Thank you !!

      5aebda71-7f71-4050-9daf-1bd070eeaa9f-image.png

      76fdd70a-49e4-4fd5-b417-9af12226d6ad-image.png

      posted in Domains & Emails
      Katya Nakache
      Katya Nakache
    • RE: AFNIC ?

      @joseph-benguira OK... 😖

      posted in General Discussion
      Katya Nakache
      Katya Nakache
    • RE: AFNIC ?

      URGENT PLEASE !!!

      I called them... my websites will be blocked tomorrow if I don't send the docs today!
      I'm taking care of it but can I at least change the extension in the meantime and redirect or it won't work?
      Thanks !!!

      posted in General Discussion
      Katya Nakache
      Katya Nakache
    • AFNIC ?

      Hi !

      I received this email. Do you know about that ? it's normal or its a fake ?
      Thanks for your return !

      WhatsApp Image 2023-01-23 at 09.04.40.jpeg

      posted in General Discussion
      Katya Nakache
      Katya Nakache