URLs without the www are not working

Kirk Brown

Hello.

I am having issues with my domain. If you do not type in the www it does not work for my home page or any of my sub-pages.

Example: https://dynamiccelebrationlighting.com It will work with the www though.

Ultimately I would love to do away with the WWW completely on the site. If someone does type in www, i'd like it to redirect on the homepage and subpages to the non www version. How can I solve this issue?

jbenguira

@kirk-brown hey Kirk
You can do that if you follow our tutorial here:
https://support.appdrag.com/doc/Use-CloudFlare-and-Activate-SSL

Kirk Brown

Hello.

I am trying to follow those instructions. I am currently stuck in the process of activating my SSL on AppDrag. It says it will take an hour but that was yesterday and it's still not activated.

Kirk Brown

Still waiting on the SSL to generate a certificate. Can you look into why it is getting held up?

Joseph Benguira

@kirk-brown Hey Kirk

it seems you have not attached your domain to any project
from Appdrag dashboard click on Domains in the top bar, there click on the cogs icon near your domain and move your domain to a project
if the SSL config is not finishing on our side this means you have not correctly created the required entries for domain verification
since you are using Cloudflare, you don't need any A entries in your DNS, I can see you still have them on this domain

So remove A entries in your DNS, then make sure dynamiccelebrationlighting.com and www.dynamiccelebrationlighting.com are both pointing to custom-domain.appdrag.com with reverse proxy (orange cloud), and ensure Cloudflare SSL is configured for Flexible (like in our guide)

Kirk Brown

@joseph-benguira

I have followed all of the tutorials to the tee.
It's still not working. I have contacted cloudflare support. Their response is below and saying the issue is not with cloudflare. Can I do a paid one on one screencast with your support team if needed so we can finally get this resolved and promptly?\

Cloudflare Support Response:
Cloudflare Support.PNG

jbenguira

@kirk-brown could you post your dns configuration from cloudflare? Please also take a screenshot of the cloudflare rules tab

Alternatively you can contact us by email at support@appdrag.com to arrange a paid screensharing session

Kirk Brown

@jbenguira

jbenguira

@kirk-brown thanks
Could you try to change the first dns entry (cname for the root domain) to point to www.dynamiccelebrationlighting.com instead of the cloudfront address?

Please try that and let me know

Kirk Brown

@jbenguira
I have tried that before. It comes up with the following error. I have cleared my cookies and it still does it.
Redirect error.PNG

Joseph Benguira

@kirk-brown OK ... it seems because of one of cloudflare settings (maye because orange cloud reverse proxy was not activated) the traffic was sent in http instead of https from cloudflare side to cloudfront.

I have disabled auto redirection from http to https on your cloudfront instance to mitigate the issue with cloudflare not sending the traffic in https to cloudfront so it should now work as expected even if cloudflare reverse proxy is misconfigured

please try again: https://dynamiccelebrationlighting.com/

Kirk Brown

@joseph-benguira
Okay. It seems to work now. You said cloud-based is misconfigured? Is there any more action required on my part to fix issues?

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URLs without the www are not working