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Account admin issue with Appsumo renewal



  • I renewed my Appsumo deal today (Jan 15) and got the confirmation email, however it said my next renewal is due Jan 17.
    Then on my account Payments page, under cloud CMS it says my next renewal is Jan 18.

    I need a legitimate receipt to claim for tax purposes and some assurance that I'm all OK in terms of account payment. Don't want to find my account closed in two or three days.

    Thanks.



  • Further - I have since seen your Invoices section (which are really receipts) and noted that the invoice for this renewal payment lists $0.00.
    If I go back to payments, click as if I want to renew again, when I select the Appsumo option it says that the next renewal date is Jan 18. I don't want to go through the purchase process again, in case it ends up billing me twice.

    Please advise the best next step.



  • Hey Naomi, indeed you will really be charged only at renewal date and the the invoice will be available. No other actions required 🙂



  • that is REALLY confusing. When I've authorized renewal, nothing happens. no indication that I'm not going to lose my account.



  • @Christine-Dahl I can see that your renewal was processed few hours ago, you should now see your invoice in the dashboard and also see the Cloud CMS subscription with an extended date 😉


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