SOLVED Incorrect annual billing after transfer – No response from finance team

[Dream Studio]

Hello,

I am posting here because I have not received any response from the finance team, despite having already contacted them by email.

I was charged for a full year of AppDrag service until 2027, even though my website was no longer hosted with AppDrag before the contract end date.
This annual charge therefore does not make sense, as the service was no longer active or will be use during the billed period.

To clarify:

• The domain was successfully transferred to another provider before the contract ended
• No AppDrag services will be use during the invoiced period
• The invoice covers a full year, which is incorrect in this situation

My requesting:

1. Can someone in Appdrag team member review my account
2. Refund this incorrect invoice

I would appreciate a prompt response from a member of the AppDrag team

Kind regards,

AppDrag customer
Dream Studio inc.
dreamstudiophoto.com

[Joseph Benguira]

@dream-studio you can write to us on this email: support@appdrag.com

Please send us a copy of your invoice and we will refund you prorated

[Dream Studio]

@joseph-benguira Thank you. I just sent the invoice and other proof I might find useful to support.