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    SSL not working

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    • J
      jbenguira @Levien Eelman last edited by jbenguira

      @Levien-Eelman this means you have not created the exact CNAME for ssl verification in time ...
      Please disable ssl and re enable it to try again

      Ps: if you have a lot of difficulties with dns I recommend you to transfer or buy your domain directly with us ... This way there is zero dns config required!

      Another option is to ask us to do it for you (dns config on you external system) cost for that is $50 one time fee. Again this is only if you are not able to do it yourself and if you don't want to transfer your domain.

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      • Levien Eelman
        Levien Eelman last edited by

        I have done DNS for over 60 domains, So I am able to change DNS.
        But clear instructions is missing.

        Nevertheless I bought complete new domain: levien.pro via Appdrag.
        And still it is not functioning!

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        • Joseph Benguira
          Joseph Benguira last edited by

          This post is deleted!
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          • Joseph Benguira
            Joseph Benguira last edited by

            Hey Levien,

            I have checked what happend, it seems your project was still trying to generate the SSL cert for your external domain (and not able to valdiate because the expected dns entry was not there)

            I have cancelled this operation for you and restared the process on your new domain, your domain will be verified and served over SSL in 1H from now

            Sorry again about that bad experience

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            • Levien Eelman
              Levien Eelman last edited by Levien Eelman

              Thank you Joseph for Checking levien.pro . It seems to work now.

              1 Reply Last reply Reply Quote 1
              • R
                Rajeev Shah last edited by

                @Joseph-Benguira I seem to have a similar issue with my project #idea-e2d21a

                I created the CNAME at godaddy 3 days ago but I still see the same instructions when I click 'Main Domain & SSL'
                alt text

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                • Joseph Benguira
                  Joseph Benguira last edited by

                  @Rajeev-Shah said in SSL not working:

                  idea-e2d21a

                  Hey Rajeev,

                  I have reset the process on your project, you can now go back to Main Domain & SSL and reactivate the SSL and follow again the steps

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                  • R
                    Rajeev Shah last edited by

                    Hi @Joseph-Benguira

                    I've reactivated SSL and exactly the same CNAME settings appeared as before. I created the CNAME entry and have been waiting for 24 hours (CNAME update set to 600 secoonds) but there has been no change at appdrag so it seems that I'm stuck in the same place again

                    Joseph Benguira 1 Reply Last reply Reply Quote 0
                    • Joseph Benguira
                      Joseph Benguira @Rajeev Shah last edited by

                      @Rajeev-Shah

                      OK I see, the issue is related to the subdomain validation,
                      I have just sent you a PM with details for your subdomain 😉

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                      • R
                        Rajeev Shah last edited by

                        Thanks @Joseph-Benguira - that fixed it 😊

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