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    SSL not working

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    • Levien Eelman
      Levien Eelman last edited by

      Hi Everyone,

      I have a standard server with Direct Admin and a DNS server.
      I can't get the SSL.
      I made a Ouick video (link below) for you so you have more details.
      Thanks in advance!

      https://storyxpress.co/video/kb5dbt64bh7z7m5ky

      1 Reply Last reply Reply Quote 0
      • J
        jbenguira last edited by

        Hey Levien

        Could you try to remove the dot (.) After the end of the CNAME value?

        The just wait for 1h and go back to main domain and ssl

        Let us know 🙂

        1 Reply Last reply Reply Quote 0
        • Levien Eelman
          Levien Eelman last edited by

          This post is deleted!
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          • Levien Eelman
            Levien Eelman last edited by

            Thank You @jbenguira

            Yes I did the change.

            The thing now is:

            www.golevien.com is not SSL

            when I type in https://www.golevien.com I get a blank page with a warning

            In apddragCapture.JPG
            Still showing in orange....

            Looking forward

            Levien Eelman J 2 Replies Last reply Reply Quote 0
            • Levien Eelman
              Levien Eelman @Levien Eelman last edited by

              @Levien-Eelman Capture2.JPG

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              • J
                jbenguira @Levien Eelman last edited by jbenguira

                @Levien-Eelman this means you have not created the exact CNAME for ssl verification in time ...
                Please disable ssl and re enable it to try again

                Ps: if you have a lot of difficulties with dns I recommend you to transfer or buy your domain directly with us ... This way there is zero dns config required!

                Another option is to ask us to do it for you (dns config on you external system) cost for that is $50 one time fee. Again this is only if you are not able to do it yourself and if you don't want to transfer your domain.

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                • Levien Eelman
                  Levien Eelman last edited by

                  I have done DNS for over 60 domains, So I am able to change DNS.
                  But clear instructions is missing.

                  Nevertheless I bought complete new domain: levien.pro via Appdrag.
                  And still it is not functioning!

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                  • Joseph Benguira
                    Joseph Benguira last edited by

                    This post is deleted!
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                    • Joseph Benguira
                      Joseph Benguira last edited by

                      Hey Levien,

                      I have checked what happend, it seems your project was still trying to generate the SSL cert for your external domain (and not able to valdiate because the expected dns entry was not there)

                      I have cancelled this operation for you and restared the process on your new domain, your domain will be verified and served over SSL in 1H from now

                      Sorry again about that bad experience

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                      • Levien Eelman
                        Levien Eelman last edited by Levien Eelman

                        Thank you Joseph for Checking levien.pro . It seems to work now.

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                        • R
                          Rajeev Shah last edited by

                          @Joseph-Benguira I seem to have a similar issue with my project #idea-e2d21a

                          I created the CNAME at godaddy 3 days ago but I still see the same instructions when I click 'Main Domain & SSL'
                          alt text

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                          • Joseph Benguira
                            Joseph Benguira last edited by

                            @Rajeev-Shah said in SSL not working:

                            idea-e2d21a

                            Hey Rajeev,

                            I have reset the process on your project, you can now go back to Main Domain & SSL and reactivate the SSL and follow again the steps

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                            • R
                              Rajeev Shah last edited by

                              Hi @Joseph-Benguira

                              I've reactivated SSL and exactly the same CNAME settings appeared as before. I created the CNAME entry and have been waiting for 24 hours (CNAME update set to 600 secoonds) but there has been no change at appdrag so it seems that I'm stuck in the same place again

                              Joseph Benguira 1 Reply Last reply Reply Quote 0
                              • Joseph Benguira
                                Joseph Benguira @Rajeev Shah last edited by

                                @Rajeev-Shah

                                OK I see, the issue is related to the subdomain validation,
                                I have just sent you a PM with details for your subdomain 😉

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                                • R
                                  Rajeev Shah last edited by

                                  Thanks @Joseph-Benguira - that fixed it 😊

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