REMINDER
Error message when creating a new pagebuilder project
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I have 14/15 apps used, and I am trying to use my last one, but I am getting an error message:
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Hey Christopher,
I don't see any errors while creating new projects, so it's maybe specific to your account, we will investigate this issue and come back to you
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Yes, please. I must create a website for a client, and I am waiting for this to be solved.
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@Joseph-Benguira, I've deleted an app/website that I had for testing so now I have 13/15 used and I tried creating another website for another project but it is still showing the same message.
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Hi @Christopher-Rodriguez , can you tell me what template you try to use?
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@Wassim, I tried to use "WILLIAM EVANS OSTHEOPATHY" and "Yummy", and just now tried using the "BLANK" template and still the same problem.
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@Christopher-Rodriguez said in Error message when creating a new pagebuilder project:
WILLIAM EVANS OSTHEOPATHY
This is strange I tried with your configuration and had no issues..
Did you try to logout/login between the tests? -
@Wassim, yes I logged out, logged into appdrag, the same happened, logged back into my white label, and still happening. I will log out now again and try through another browser. I'll inform my findings.
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@Wassim, I logged into Mozilla, tried it out again and nothing. Here's the video showing you that I tried: https://crfilms.dubb.com/v/mUhcNK
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Hey Christopher,
I can't reproduce, please follow those instructions on Google Chrome:
- Right click to open the inspector
- Go to Network and check preserve log
- Filter in the searchbar to "api.aspx"
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Once ready create your project
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Click on the latest api.aspx (or the one that match command: CreateApp it should be the latest) and screenshot us the Headers and Response tabs
- For security issues sent it to us to support@appdrag.com not here.
Thank you very much
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@Wassim, an email was sent to the support email address. The title of the email is the same as this thread. There's a link to a video showing the process.
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Ok got it..
This is linked to the fact you are currently in Ukraine, we check the IP of some countries.
For those countries we have to manually validate users.
I just did on your account, you can now create projects without issue. -
@Wassim, you guys rock! Thank you very much. Problem solved
