administrators

@katya-nakache the domain is registered with Ionos:
https://www.whois.com/whois/katyanakache.com

and site is expired since 60 days so it was deleted long time ago unfortunately

Hi @fred-van-hoek
first you have to get the EPP code
then you can start the transfer from any other registrar by providing the EPP code for the transfer

@dream-studio you can write to us on this email: support@appdrag.com

Please send us a copy of your invoice and we will refund you prorated

Hi @tony-jacob, it should take less than 5 minutes,
you should receive it on the email declared as registrant email address on the domain

@chely-nakache-new TBH this seems more an issue with the way your page is configured than a bug in the pagebuilder

FYI you can ask for a refund (prorated to your remaining subscription duration) by sending us an email to support@appdrag.com

@chely-nakache-new Hello, as you know we are shutting down soon, so our maintenance team is at minimal level.

Please ensure you published from the pagebuilder, then you can check in incognito mode to avoid cache issues

Hello
issue is you have not followed correctly our instructions:
https://support.appdrag.com/doc/Connecting-a-Domain

instead of pointing your domain to custom-domain.appdrag.com as explained in our doc above, you are pointing to another wrong address, you can see it here:

https://dnschecker.org/#CNAME/www.bmyarone.com

@chely-nakache-new it seems you didn't followed our guides here to connect to an external domain:

https://support.appdrag.com/doc/Connecting-a-Domain

@chely-nakache-new please send us an email to support@appdrag.com with details and we can help

@chely-nakache-new said in domains:

bm-erel-ouvert-bon-72d564

hello, to do that go to your project overview:
https://prod.appdrag.com/dashboard.html#bm-erel-ouvert-bon-72d564

there click on "main domain & ssl", then deactivate the SSL

after 1h you will be able to change the main domain