administrators

Hi @pierre-sohoue
please send us an email to support@appdrag.com with your domain name and we will be able to provide your EPP directly if the automated process does not work for you

@katya-nakache it was approved on our side ... then rejected by OVH, and it seems you didn't restarted the process with them after it failed ... so the domain expired

@katya-nakache that domain expired on May 13 ... it's now way past the recovery grace period and cannot be recovered

@stephanie-akoun Hi Stephanie,

1. your prepaid plan for centre-medico-dentai-0cbfe7 is finishing in november, so that's matching our sunset
2. we offer refund only for part prepaid AFTER the sunset

Kind regards
Joseph

@m-beltrami you will receive an email to approve the transfer,
even if not clicked, it will be auto approved in 8 days max

@katya-nakache from our point of view it's already gone
so you will have to wait end of the 5-7 days of delay OVH is telling you

Next time I recommend you Cloudflare, they handle migrations nearly instantly unlike ovh where it's guaranteed to wait 7 days

Hello
this is NOT the correct way to export your website

please check our documentation here instead!
https://support.appdrag.com/doc/Download-website-from-AppDrag

@jessica-bendahan Hi Jessica, you can simply cancel your subscription and put the site offline,
it will be then deleted in few months when we shutdown the platform in November

Bonjour @katya-nakache,
Vous devez transférer vos domaines avant le mois de novembre vers un autre Registrar
nous recommandons Cloudflare

@warren-gouin you have to first renew the domain to be able to do that