administrators

@stephanie-akoun Hi Stephanie,

1. your prepaid plan for centre-medico-dentai-0cbfe7 is finishing in november, so that's matching our sunset
2. we offer refund only for part prepaid AFTER the sunset

Kind regards
Joseph

@m-beltrami you will receive an email to approve the transfer,
even if not clicked, it will be auto approved in 8 days max

@katya-nakache from our point of view it's already gone
so you will have to wait end of the 5-7 days of delay OVH is telling you

Next time I recommend you Cloudflare, they handle migrations nearly instantly unlike ovh where it's guaranteed to wait 7 days

Hello
this is NOT the correct way to export your website

please check our documentation here instead!
https://support.appdrag.com/doc/Download-website-from-AppDrag

@jessica-bendahan Hi Jessica, you can simply cancel your subscription and put the site offline,
it will be then deleted in few months when we shutdown the platform in November

Bonjour @katya-nakache,
Vous devez transférer vos domaines avant le mois de novembre vers un autre Registrar
nous recommandons Cloudflare

@warren-gouin you have to first renew the domain to be able to do that

@katya-nakache the domain is registered with Ionos:
https://www.whois.com/whois/katyanakache.com

and site is expired since 60 days so it was deleted long time ago unfortunately

Hi @fred-van-hoek
first you have to get the EPP code
then you can start the transfer from any other registrar by providing the EPP code for the transfer

@dream-studio you can write to us on this email: support@appdrag.com

Please send us a copy of your invoice and we will refund you prorated