Posts made by Ian Collins

@jbenguira much appreciated! Thanks for the support and seems to have done the trick.

@jbenguira - appreciate the tip and was exactly what I thought. Weird thing is that it had been working for many months without issue and then all of a sudden stopped working on mobile devices.

Cloudflare's suggestion was that this usually happens if the hosting provider frequently changes your origin web server’s IP address.

Anyway, please see screenshot of current DNS settings

Hi, my website recently stopped working on mobile devices. It keeps coming up with an error code 523 - Cloudflare could not reach your host web server.

The website loads fine on desktop though.

I initially reached out to GoDaddy which was an absolute waste of my time. I then reached out to Cloudflare who directed me to some potential resolutions.

I could really use some support on this one as I am not clear on what I need to do to resolve the issue. Any help would be greatly appreciated.

@Daniel-Mulroy - thank you!

@jbenguira - any thoughts on A names as mentioned by Daniel? Can't quite figure out why there are multiple A name records.

@Daniel-Mulroy said in Root domain not working:

custom-domain.appdrag.com

@Daniel-Mulroy - you're a legend mate! Thank you. Site is redirected and loading on root domain with SSL.

As for why there are three A records for the same site - I have no idea. That was what was automatically generated when the domain transferred over to AppDrag. I didn't add them.

Is there anything I should do with the A records?

@jbenguira - thanks for your response.

My site finally (after no response from enom) transferred over to AppDrag hosting. SSL was activated. Now, weirdly, when people just type the root domain without www, it works on some browsers and not on others (notable Chrome on iOS). I can't tell if I am missing a redirection somewhere or the site just won't load with SSL on root domain for some browsers.

So I started going through the Cloudflare tutorial and have come up against some issues.

The step
Add a CNAME entry for host: @
with value: custom-domain.appdrag.com, proxied (orange cloud)
firstly is not particularly clear as I would assume this is meant to be done through Cloudflare yet the subsequent pictures are from AppDrag DNS page. It is like it is missing a step or two as one of the images is about changing name servers.

When I do add the CNAME entry as suggested, I get an error stating a CNAME with that record already exists:

On the tutorial, there are a couple of options for the CNAMEs. When I add a CNAME for @ value d3ij7k5896473k.cloudfront.net and change the www entry to DNS only, as per your example, it comes back with an error again.

It also comes back with an error when I try the alternative method as outlined.

I don't want to stuff anything up and have the site go down again so thought I better check with you first.

This is what it looks like in AppDrag in case this makes a difference. When I did try to add a CNAME through the AppDrag page, it came back with an error saying the root had MX entries.

Any assistance would be very much appreciated.

Hi,
I have been going around in circles trying to get my website live and cannot figure out where I am going wrong. I have followed the tutorials to transfer the domain and set up SSL. My site loads with https://www. but will not load the root domain by itself. As far as I am aware, I have set up the DNS settings correctly. Can someone please check for me? I also keep getting the same screen regarding SSL regarding finishing the final configuration, even though I have completed that step hours and hours ago. I can't quite tell if I need to set up Cloudfare in order to get my root domain working or not.

Any assistance would be greatly appreciated.

Hi, I am trying to create a function whereby the site visitor can download a pdf or access a video once they have given their name and email address but am struggling to figure it out. I've searched the forums but can't find anything similar. If anyone could assist, I would greatly appreciate it

This is where I get to so far