Associated email not working

[Bianca Duboisset 0]

I'm trying to add an email forward but it doesn't go through. Here's the error message "You cannot combine custom mx and mail forwards." What does that mean ?

[Joseph Benguira]

Hello, @bianca-duboisset-0
have you configured a third part email system? (Google, Microsoft, ...)

[Bianca Duboisset 0]

@joseph-benguira No. Should I do it before ?

[Joseph Benguira]

@bianca-duboisset-0 no in fact I asked because it's incompatible with the forward service if you do it

I see 2 domains on your screenshot, can you please confirm on which one you have the issue?