@chely-nakache-new it seems you didn't followed our guides here to connect to an external domain:

https://support.appdrag.com/doc/Connecting-a-Domain

@chely-nakache-new TBH this seems more an issue with the way your page is configured than a bug in the pagebuilder

FYI you can ask for a refund (prorated to your remaining subscription duration) by sending us an email to support@appdrag.com

@joseph-benguira Thank you. I just sent the invoice and other proof I might find useful to support.

@joseph-benguira Thanks.. received the code when i tried the next day... Waiting for the cooling period... I think it takes some time till the domains are transferred to another registrant

Hi @fred-van-hoek
first you have to get the EPP code
then you can start the transfer from any other registrar by providing the EPP code for the transfer

Hello
issue is you have not followed correctly our instructions:
https://support.appdrag.com/doc/Connecting-a-Domain

instead of pointing your domain to custom-domain.appdrag.com as explained in our doc above, you are pointing to another wrong address, you can see it here:

https://dnschecker.org/#CNAME/www.bmyarone.com

@chely-nakache-new said in domains:

bm-erel-ouvert-bon-72d564

hello, to do that go to your project overview:
https://prod.appdrag.com/dashboard.html#bm-erel-ouvert-bon-72d564

there click on "main domain & ssl", then deactivate the SSL

after 1h you will be able to change the main domain